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Shipping & Returns

It's always our goal to make your ordering process as efficient as possible. Learn all about our shipping policies and procedures below, and note our unique 100% Guarantee, created to ensure that you are always pleased with your purchases.

ORDER STATUS

We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM CT (Noon) M-F will not be processed until the next business day.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 866-276-7707 or email us at office@eternalightcross.com and we would be happy to assist you.

CARRIERS

At this time, we are partnered with FedEx and USPS.

We kindly ask that you anticipate 3-5 business days for standard shipping. 

 

RETURNS

We want you to be happy with your purchase! If you're not completely satisfied, you can return your item within 30 days.

  • Your return must be in sellable condition. We can't accept used merchandise.
  • You'll receive a refund for the purchase price of the item. We'll credit the card you used for the purchase.
  • Shipping and handling charges will not be credited unless the reason for the return is our error

Please send returns to:

Eternal Light

Po Box 310505 

Birmingham, Al 35214